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Refund policy

For safety and hygiene reasons, masks are neither refundable nor exchangeable.
Procedure to follow

We want to make the return process as simple as possible.
If you wish to return an item, please contact us first to get your return number.


Lysanne Latulippe
526-5550 Fullum Street
Montreal (Quebec) H2G 2H4

. <(514) 800-1333 (514) 800-1333 (b) lili@lysannelatulippe.com To eliminate any concerns, we recommend that you insure the entire contents and take the option of tracking the package with the shipping service.

About exchanges

If you wish to make an exchange due to size, color or style, we will refund you without any problem. However, we ask you to make a new transaction on our website to order the desired item.

What is the payback period?

As soon as we receive your returned items, we will issue a refund for the value of the item, except for the initial shipping charges, and we will notify you by email. 
We will issue the refund to the same credit card or PayPal account used for the purchase. Refunds are processed as quickly as possible, but it may take up to two billing periods for the credit to appear on your credit card statement.